Refund and Return Policy

Overview

Thank you for choosing our company for your moving and packing needs. We truly value your business. Please take the time to carefully review our return and refund policy detailed below.

Section I: Products Eligible for Return

We accept returns of moving supplies, provided they meet the following conditions:

1. The products must be unopened, unused, and in the same condition that you received them.
2. The original packaging must be intact and in sellable condition. If the product packaging is opened or missing, the product will not be eligible for a return.
3. The products must be returned within 15 days from the purchase date.

Please note that the following items are not eligible for return:

1. Any items not in their original condition, or that are damaged or missing parts for reasons not due to our error.
2. Any item returned more than 15 days after delivery.

Section II: Products Not Eligible for Return or Refund

1. Moving Services: Due to the nature of our services, once your moving service has been completed, it is not eligible for a refund.
2. Affirm Program Payments: Payments made through the Affirm Program are not refundable.

Section III: Return Process

To complete your return, please contact our customer service team at (provide contact details) with your proof of purchase. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Section IV: Exchanges

At the current time, we only replace items if they are defective or damaged during shipping. If you need to exchange a damaged item for the same item, please contact our customer service.

Section V: Shipping

To return your product, please mail it to: (provide return address). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Section VI: Contact

If you have any questions regarding our return and refund policy, please feel free to contact us at 435-572-2220. We are always here to assist you.

Please Note: This policy is subject to change without prior notice. Changes will be posted on our website. Please check back frequently to see any updates or changes to our return and refund policy.